First-Line & Preventive Maintenance
Cash, card, and receipt jams; printer and paper service; card reader clears; cleaning; resets; and basic part swaps on Hyosung, Triton, NCR, and Hantle/Genmega units, plus scheduled PM visits to cut repeat calls.
Linthicum Heights, MD · BWI Corridor
ATM & kiosk field service when your regular coverage is thin.
Chesapeake Field Solutions is a Maryland-based subcontractor providing after-hours, weekend, and holiday field coverage across Maryland, Delaware, Pennsylvania, and Virginia for ATM ISOs, service companies, crypto ATM and retail kiosk operators, and dispatchers.
Core services
Dependable local hands for your ATM and kiosk network
We work to resolve issues on the first visit, document every call clearly, and help keep your network running.
Specializing in
- Hyosung
- Triton
- NCR
- Hantle / Genmega
- Tidel smart safes
Diagnostics & Chronic Issues
Error-code interpretation, hardware and software troubleshooting, and root-cause work on chronic, repeat-failure machines, with clear ticket notes.
Installs, Deinstalls & Relocations
ATM, kiosk, and Tidel smart safe placement, activation, deactivation, and moves between sites, plus pre-install site surveys.
Lock Support, Training & Bench Repair
Phone and video support and training on Kaba Mas and Sargent & Greenleaf (S&G) electronic safe locks for your techs and staff, plus in-house bench refurbishment, repair, and rebuilds of Kaba Mas locks (ship-in or drop-off).
Software, Programming & Staging
Software loads and updates, ATM and kiosk programming and configuration, and staging equipment for deployment or on-site during installs.
Remote-to-Field Escalation
On-site hands for remote support teams, working directly with your help desk to resolve escalated tickets.
On-site lock combination changes and on-site safe or vault lock work are not currently offered. Kaba Mas lock repair is handled as in-house bench service.
Why Chesapeake
Coverage built for the hours others can’t fill
Our schedule is designed around after-hours calls, weekend and holiday coverage, overflow, and backlog support. When your regular techs are off the clock, we can pick up the call.
- Field leadership background. District-level experience on SLA-driven bank and retail accounts.
- Escalation-level troubleshooting. Level II support experience for Windows and Linux crypto kiosks.
- Clear documentation. Every call is documented so your help desk and second-line teams know exactly what was done.
- Multi-vendor platforms. ATMs, crypto kiosks, retail kiosks, and cash handling equipment.
Availability
WeekdaysAfter 2:30 PM
WeekendsAll day, every weekend
HolidaysAll day, every holiday
Ideal for after-hours calls, weekend and holiday coverage, overflow, and backlog support.
Check availabilityExperience & certifications
Led by owner Mark Bafford
More than 17 years in field service and on the support desk, from leading a regional ATM service team to serving as a top-level escalation point for a nationwide crypto kiosk network of up to 10,000 units.
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2021 to 2026
Bitcoin Depot
ATM Technical Support Specialist, Level II. Earned promotion to Level II within four months and became a primary escalation point for complex hardware and software issues on Windows and Linux crypto kiosks, supporting a nationwide network of up to 10,000 units.
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2012 to 2021
Burroughs / Pendum LLC
ATM Customer Engineer II and District Lead Technician for the GWR/MD region. Led a team of 15 to 20 field technicians, coordinated call assignments with Service Center dispatch, and ran daily calls with 20+ techs to keep SLAs on track. Delivered break/fix and preventive maintenance across multiple ATM platforms, along with installs, activations, and deactivations for banks, equipment owners, and armored providers including Brinks and Tidel.
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Process & vendor leadership
SOPs, training, and pilots
Authored SOPs and technical documentation, trained and onboarded service vendors and field technicians, led pilot deployments of new hardware, and helped carry out the Windows-to-Linux kiosk migration.
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2012
Installation technician
Started in the trade installing low-voltage CAT5/CAT6 cabling, controls wiring, and building automation systems in hospitals and government facilities.
Customer appreciation
“I just want to say how much I appreciate Mark Bafford’s follow-up. Mark is very thorough and detail-oriented; he goes the extra mile. He takes his time in diagnosing ATM hardware and/or software issues to find a resolution. Mark provides a truly remarkable client experience. Thank you Mark!!”
Recent work
NCR 6634 rebuild after a break-in
This through-the-wall NCR 6634 was broken into and badly damaged. Mark tore it down, repaired and rebuilt the cabinet, fascia, and wiring, and got it back in place on the wall.
Coverage area
Based in Central Maryland, serving four states
From our home base in Linthicum Heights, MD, in the BWI corridor, we provide after-hours, weekend, and holiday ATM and kiosk field service across Maryland, Delaware, Pennsylvania, and Virginia.
- Maryland
- Delaware
- Pennsylvania
- Virginia
- Home base: Linthicum Heights, MD
Request service / Become a vendor partner
Need after-hours or weekend coverage?
ISOs, service companies, operators, and dispatchers: call or email to request a service call, or to add Chesapeake Field Solutions to your vendor network.